Warranties and Returns
All warranties are the manufacturers' warranties that are packaged with the product.

Returns will be accepted up to 15 days after the customer receives delivery on an order. Returned products must be unopened, unused, and contain all original packaging and accessories (we must be able to resell the product). Products with a broken manufacturer's seal will not be accepted for return. Please note that all returns are subject to a 20% restocking fee. No Live Stock returns will be accepted.

Return Authorization Number: All products returned to us must be accompanied by a valid Return Authorization number issued by Aloha-Aquariums.com. To obtain a Return Authorization number please Email us at admin@aloha-aquariums.com .  Please write the Return Authorization number on the outside of the packaging.

20% restocking fee: Upon receipt of unopened, unused and re-saleable product we will credit you for the returned items less a 20% restocking fee and any freight charges. If your order was shipped free freight then the actual cost of the freight will be charged against your credit card. Returns and exchanges must be returned to us freight pre-paid and insured.

Shipping Damage
In the event your item is damaged in shipment, we will do everything possible to rectify the situation. To help us out with damaged products, please do the following:

FOR SITUATIONS WHERE YOU ARE PRESENT WHEN UPS/FedEx DELIVERS PRODUCTS IN A DAMAGED BOX
If you happen to be at the delivery site when UPS/FedEx delivers your products, please look for dents in the packaging. If the dents seem severe, please refuse to accept the package on the grounds that it is damaged. Please contact admin@aloha-aquariums.com WITHIN 72 HOURS, inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the damage to the packaging you observed.

FOR SITUATIONS WHERE YOU ARE NOT PRESENT WHEN UPS/FedEx DELIVERS PRODUCTS IN A DAMAGED BOX
If you accept a package from UPS/FedEx personally, or it is left at the delivery site without a signature release, and you discover that the package has been dented, open the package and look for any damage to your product (cracks, dents, etc.). If the product is damaged, please contact aloha-aquariums.com WITHIN 72 HOURS (customerservice@aloha-aquariums.com), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the exact damage to the product. Please keep the packaging the product came in for five days as the UPS/FedEx driver may pick up the damaged package and return it to Aloha-Aquariums.com.

FOR SITUATIONS WHEN THE BOX IS NOT DAMAGED, BUT THE PRODUCTS ARE DAMAGED
If you accept a package from UPS/FedEx personally, or it is left at the delivery site without a signature release, and the packaging is not damaged, but you discover damage to your product (cracks, dents, etc.), please contact Aloha-Aquariums.com WITHIN 72 HOURS customerservice@aloha-aquariums.com, inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email, please let us know your order number and the exact damage to the product.

--IMPORTANT--
If we do not receive the product from you within two weeks, we will have to charge you for the replacement. So, when you ship the damaged product back to us, it is very important that you insure the package and retain the tracking number. Both UPS and FedEx will provide insurance and tracking numbers.

Unexpected Changes in Availability
Approximately 99% of all items ordered are in stock. If an item is out-of-stock and needs to be back ordered, we will notify you of the situation on the first business day after you have ordered to see if you would like to cancel some or all of the order.

Your Privacy
Aloha-Aquariums.com is committed to protecting your privacy. The information you enter on our site is held in confidence between you and us and is used to process your order and to improve your shopping experience. Aloha-Aquariums.com does not sell, trade, or rent your personal information to others. This privacy statement discloses how the information you provide is used and protected.

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